BEADS WORLD AFRICA
KES

Beads World Africa

Terms & Conditions

Last updated: October 2026

Please read these Terms and Conditions carefully before using beadsworldafrica.co.ke (the "Site") or placing an order with Beads World Africa ("BWA", "we", "us", or "our"). By accessing the Site or making a purchase you agree to be bound by these terms.

1. About Us

Beads World Africa is a Nairobi-based natural stone jewellery brand specialising in handcrafted bracelets made from semi-precious stones. We operate this website and process orders via WhatsApp and our online storefront.

2. Acceptance of Terms

By browsing this Site or placing an order — whether through the online checkout or a WhatsApp-routed order — you confirm that you are at least 18 years old (or have parental / guardian consent) and that you accept these Terms and Conditions in full. If you do not agree, please do not use this Site.

3. Products

All products are handcrafted and may exhibit minor natural variations in stone colour, pattern, or texture. These are not defects — they are the character of natural materials and make your bracelet uniquely yours.

We reserve the right to discontinue any product at any time. Product images are as accurate as digital photography allows; actual colours may differ slightly on different screens.

4. Pricing & Currency

Prices are displayed in Kenyan Shillings (KES) and US Dollars (USD). Prices are set independently in each currency — they are not exchange-rate conversions. The price shown at the time of your order confirmation is the price you pay.

We reserve the right to update prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

5. Orders & Checkout

Placing items in your bag does not constitute a purchase. An order is only confirmed once you complete the checkout process and receive an order confirmation — either via the Site or through our WhatsApp confirmation message.

We reserve the right to refuse or cancel any order, for example due to stock unavailability, pricing errors, or suspected fraudulent activity. If we cancel a paid order, you will receive a full refund.

6. Payment

We accept payments via M-Pesa, bank transfer, and other methods as indicated at checkout. All transactions are processed securely. Payment is required before an order is dispatched.

We do not store your payment card details on our servers. Secure payment processing is handled by our authorised payment partners.

7. Discount Codes & Offers

Discount codes are valid for one use per customer unless otherwise stated. Codes cannot be combined with other offers, cannot be applied retrospectively to completed orders, and have no cash value. We reserve the right to withdraw or amend promotional offers at any time.

8. Shipping & Delivery

We ship within Kenya and internationally. Delivery timeframes are estimates and may vary due to courier delays, customs processes, or factors outside our control. We are not liable for delays once an order has been dispatched.

Risk of loss and title for products passes to you upon our delivery to the courier. We recommend selecting a tracked shipping option where available.

9. Exchanges (No Refunds)

We do not give money back for items you have received. If the size or fit isn't right, you can switch an eligible item for another piece within 7 days of delivery, and the delivery costs of an exchange are paid by you. Exchanges are governed by our Exchange Policy, which forms part of these Terms and Conditions. By placing an order you confirm you have read and understood it.

10. Bespoke Orders

Custom and bespoke orders are made to your specification. By requesting a bespoke piece you agree that the order is non-refundable and cannot be exchanged. Bespoke orders may take up to 14 business days to complete.

11. Intellectual Property

All content on this Site — including text, images, logos, product photography, and design — is the intellectual property of Beads World Africa or is used with permission. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

12. Privacy & Data

When you use this Site or place an order, we collect personal information such as your name, email address, delivery address, and phone number. This data is used solely to process your order, personalise your experience, and (where you have consented) send marketing communications.

We do not sell your personal data to third parties. We may share it with couriers and payment processors where necessary to fulfil your order. You may request deletion of your data at any time by contacting us.

13. Marketing Communications

If you subscribe to our newsletter or consent to marketing, you may receive emails about new collections, offers, and brand stories. You can unsubscribe at any time using the link in any marketing email or by contacting us directly.

14. Limitation of Liability

To the fullest extent permitted by law, Beads World Africa shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this Site or purchase of our products. Our total liability in connection with any order shall not exceed the amount paid for that order.

15. Third-Party Links

This Site may contain links to third-party websites (such as social media platforms or payment providers). We are not responsible for the content, privacy practices, or availability of those sites.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. The "Last updated" date at the top of this page reflects when the most recent changes were made. Continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

18. Contact Us

Questions about these Terms? Reach our team through: