BEADS WORLD AFRICA
KES

Beads World Africa

Exchange Policy

Last updated: November 2026

Every BWA piece is handcrafted and checked by hand before it leaves us. If the size or fit isn't right, we'll help you switch it for a piece that fits.

1. Exchanges, Not Refunds

We don't give money back. Instead, you can switch your bracelet for another piece: a different size, a different stone or a different bracelet altogether, subject to stock.

2. Exchange Window

You have 7 days from the date of delivery to contact us about an exchange. After this window we are unable to exchange an item, so please inspect your order as soon as it arrives.

3. What We Exchange

We exchange a bracelet when:

  • It's the wrong size for your wrist
  • It doesn't fit well

The bracelet must be unworn, unaltered and in its original condition and packaging.

4. What We Cannot Exchange

  • Items we hear about more than 7 days after delivery
  • Items that have been worn, resized, altered, or show signs of use
  • Custom-made orders (including Design Your Own), which are made to your own choices
  • Items purchased during a final sale or clearance promotion
  • Items where the original packaging has been discarded or destroyed

5. How to Exchange

  1. Contact us within 7 days of delivery via WhatsApp at +254745474586 or email beadsworldafrica@outlook.com
  2. Share your order reference, what's wrong with the size or fit and clear photos of the item and packaging.
  3. Choose your new piece. We'll confirm it's in stock and reply within 1–2 business days with instructions.
  4. Send the item back as we agree on WhatsApp. Once we receive and check it, we send your new piece.

6. Delivery Costs

Delivery for an exchange is paid by the customer: both sending the item back to us and sending the new piece to you. Within Nairobi this is usually the Uber or Bolt fare; elsewhere we confirm the cost on WhatsApp.

7. Choosing a Different Piece

If the piece you switch to costs more than the one you bought, you pay the difference before we send it.

If it costs less, we keep the balance as credit for your next order. The credit is valid for 7 days from the day we send your new piece; just mention it on WhatsApp when you order again. Credit isn't paid out in cash.

8. No Cash Refunds

Exchanged items are not refunded in cash, M-Pesa or to a card, and delivery fees are not refunded. If we ever have to cancel an order you have already paid for, we refund the full amount you paid (see our Terms).

9. Contact Us

Our team is always happy to help. Reach us through any of these channels: